Nate Wade Subaru
1207 South Main, Salt Lake City, UT 84111Sales: 800-235-7571
- Service: (801) 328-1327
- Parts: (801) 328-0061
"Not just great deals... A great place to do business!"
Print
Nate Wade Subaru Customer Testimonials
HEAR WHAT OUR CUSTOMERS HAVE TO SAY
To Nate Wade Subaru,
I am filing an official compliment...
In 2001 I bought an Outback from Nate Wade, primarily for the AWD. Through the years as it needed repairs I returned. Your Service Dept was always honest, clear, efficient and responsive each time I came in for an issue.
2010 brings many new cars with AWD or 4WD options. Some were less expensive and some have better longevity but I decided to buy from you, Nate Wade, because of your people: Your service estimator & my sales person Mario.
Mario was great. He was an informative person which is just what I needed. He was very knowledgeable & a pleasure to deal with. Thanks to your Service Dept and Mario for making Nate Wade Subaru a great business.
Liz
Dear Nate Wade Subaru,
I purchased my 2009 Subaru Outback from Brock K. & Nick P. in September of 2008. I was treated very professionally and had a very positive experience with both of them
and really enjoy my car. I would definitely work with both of them again when I am ready for a new Subaru.
I travel out of town to see my daughter at college a few times a year so I am starting to rack up the miles. I am nearing 26,000 miles. The car is still running great, it sill gets pretty good gas mileage and is enjoyable to drive.
Sincerely,
Randy M.
Everyone at Nate Wade Subaru was great. The entire process was simple and painless. In fact, when all was said and done, I could not believe how smooth it went. Rick Gruber was great to work with and very patient with my wife and I. Nick (Finance) made us comfortable with the decision.
Thanks to everyone at Nate Wade. We love our Outback and WE WILL BE BACK.
Frank O.
The service was very good. Nick W. responded to my questions very promptly through means of email. He also gave us an idea of what to expect and followed through with that expectation. The other thing that we liked was that as we worked through the internet we didn't have to deal with the games and were able to get to where we needed to be within our budget and without the hassle. I would refer anyone to Nate Wade.
Ogden, UT
In 2008 I purchased my first Subaru Outback from Nate Wade Subaru. I purchased it because of very high recommendations from friends who owned or had owned a Subaru. I have driven that car for two years and loved every minute of it.
I have owned rear wheel drive, front wheel drive and four wheel drive vehicles and that Subaru Outback was the best car I have ever driven in the greatest snow on earth in Utah.
When I saw the 2010 Outback I loved the new look and knew I would own one. When I decided to purchase there was never a doubt I would go back to Nate Wade Subaru to purchase my next Subaru. Tony Swartz was the best, most knowledgeable salesman I have ever worked with and Nicholas Poulos the best business manager. Both gentlemen made my buying experience very enjoyable.
Thank you Nate Wade Subaru!!
J. Poulsen
Excellent service and body shop repair performed June 16-23 on my 2006 Subaru Legacy. Joy Hansen (manager) and Chadd Ashby (estimator) were particularly helpful and in constant communication with me as the repairs progressed, and even provided me with a "loaner" when the demanding 3-step auto finish took longer than anticipated. I'd used this body shop's services on a previously owned Subaru, and their service on this visit was as exceptional as I'd come to expect. (I also e-mailed the Utah BBB of my great experience).
The car is beautiful now, and all the body damage is gone, with the auto finish the lovely pearly white in appearance which I'd fell in love with when I purchased the used vehicle from Nate Wade originally. My thanks again to all your excellent staff, which has kept me a regular Nate Wade Subaru customer over the years.
S. Phelps
I needed a car. My Honda broke down in September 09 and I attempted to get around without a vehicle. Going skiing/getting my kids to ski school was a stressful gamble every week. At one point I was driving an old car that only started when it wanted to, leaving me and my two boys stranded all sorts of places. I had to call on my friends daily for rides and, although they dutifully obliged, I could see their patience was wearing thin.
One rainy evening when, the old car I was borrowing wouldn't start, I could not find anyone to help me and the buses had stop running, my sons, ages 9 ,5 and I walked home. After that two hour walk in the rain with one child whining and the other one crying I decided I was going to buy a car, even though the thought of a car payment made me nervous.
I decided on a Subaru, if I could afford one, because my children and I ski/camp/travel a lot. I had seen that sign going up Big Cottonwood canyon,"Cars with chains and 4 wheel drive only" and then been turned away from driving up on many a sweet powder day. Maybe, I thought, I should buy for my family's lifestyle and not the cheapest vehicle possible.
That said, I looked up Subaru's on the internet because my one and only experience with a car dealership had been tedious and horrific. It seemed I could afford a Subaru so I sent Brock, the internet guy at Nate Wade an email expressing interest in a few Impreza's.
To my delight, he did not call me but sent me one simple email back, letting me know the cars I was interested in were still at Nate Wade if I wanted to come and look at them to call me. Hmm, I thought, maybe this wont be so bad. I filled out a credit application online and made an appt to see him on my next day off.
The day I was supposed to look at the Impreza's, Brock called me, letting me know that only two of the cars I was interested in were on the showroom floor, the other three weren't there yet. Again I was impressed. No bait and switch here. I decided to come anyway, test drove an 08 Impreza which I liked immediately, but decided not to be hasty because I hadn't seen the three other ones yet. Let me also add that Brock let me test drive the car alone, look at it alone and NEVER did he try to put me in some other vehicle or one out of my price range. I began to feel like maybe Nate Wade was on my level. I remember during one of our conversations he said, "You can only afford what you can afford, there's no sense in being uncomfortable..." Hmm, yes, definitely on the level.
Also during my car buying process, Nick Westover, the other internet guy helped me too. Like Brock I felt he was honest and extremely low key. I couldn't make up my mind at one point, he said, "Its fine, here's my number, just call me whenever you decide something" Really? You are going to let me walk off this lot? Again, no high pressure sales, no intimidation, just respecting my right to make up my own mind.
I did purchase the 08 Impreza. I love it. What I found amusing it that Nick and Brock called me more AFTER I bought the car than before. They were both attentive and helpful when it took me days to drop the car off to get the windshield protector on. They gave me a loaner car which I kept for two days, no one minded.
I had a friend who bought (got coerced into) a truck from another dealership at the same time I bought my Impreza from Nate Wade. She was lamenting the high pressure tactics and her remorse at buying a truck she didn't really want."I didn't go there to buy a vehicle" She said, "I don't know what happened" I told her my Nate Wade story. "Yes," she said "I bought my first vehicle at Nate Wade, they were awesome and helpful, I should have gone back there". Indeed. So should everyone!
Laura S.
To Nate Wade Subaru,
I am filing an official compliment...
In 2001 I bought an Outback from Nate Wade, primarily for the AWD. Through the years as it needed repairs I returned. Your Service Dept was always honest, clear, efficient and responsive each time I came in for an issue.
2010 brings many new cars with AWD or 4WD options. Some were less expensive and some have better longevity but I decided to buy from you, Nate Wade, because of your people: Your service estimator & my sales person Mario.
Mario was great. He was an informative person which is just what I needed. He was very knowledgeable & a pleasure to deal with. Thanks to your Service Dept and Mario for making Nate Wade Subaru a great business.
Liz
-----------------------------------------------------------------------
Dear Mr. Schneider,
I'm writing to express my appreciation to members of your team who went the extra mile or two a few weeks ago.
I recently purchased a new car at your dealership and within two months dented my rear bumper (bummer). Because of my good experience buying at your dealership, I decided to use the Body Shop too. They repaired the bumper with a new one and I picked up the car on a Friday evening, June 4th. On Saturday, the 5th, I discovered my credit card was missing and narrowed it down to the Body Shop.
My wife and I were frantic because we were leaving on vacation June 6th (Sunday).
Through a series of phone calls to Ryan in Parts, Joy, Chadd and your Sales Manager, Ken, I was able to recover my credit card late Saturday afternoon.
All were fantastic! They knew my dilemma and worked hard to resolve the crisis.
I thank your team (named and un-named) for their efforts, concern and trust. You should be very pleased to employ them because they are reliable.
Sincerely,
Brad R.
I'm writing to express my appreciation to members of your team who went the extra mile or two a few weeks ago.
I recently purchased a new car at your dealership and within two months dented my rear bumper (bummer). Because of my good experience buying at your dealership, I decided to use the Body Shop too. They repaired the bumper with a new one and I picked up the car on a Friday evening, June 4th. On Saturday, the 5th, I discovered my credit card was missing and narrowed it down to the Body Shop.
My wife and I were frantic because we were leaving on vacation June 6th (Sunday).
Through a series of phone calls to Ryan in Parts, Joy, Chadd and your Sales Manager, Ken, I was able to recover my credit card late Saturday afternoon.
All were fantastic! They knew my dilemma and worked hard to resolve the crisis.
I thank your team (named and un-named) for their efforts, concern and trust. You should be very pleased to employ them because they are reliable.
Sincerely,
Brad R.
-----------------------------------------------------------------------
-----------------------------------------------------------------------
We bought a 2010 Forester from Nate Wade Subaru. We traded in our (only) car
that we had had for 13 years. Everyone was very friendly and helpful, all of our
questions were answered, and we didn't feel pressured - it really was a great
experience.
We were given time on arrival to look around. Roger came over right at the perfect moment to answer questions and let us take a test drive. There was a good selection of vehicles on the lot; we found just what we wanted. Roger then helped us by getting the credit check and trade-in to get the financing started; and getting the insurance switched over.
We then saw Steve who finished the financing and told us of all our options. I really appreciated how helpful and straightforward everyone was, and how the whole process of getting paperwork done was expedited. I also appreciate how the dealership handles getting the license plates so that I can avoid the DMV.
I would definitely recommend this dealership, as well as the Forester - it drives like a dream.
m.claire.hogue
We were given time on arrival to look around. Roger came over right at the perfect moment to answer questions and let us take a test drive. There was a good selection of vehicles on the lot; we found just what we wanted. Roger then helped us by getting the credit check and trade-in to get the financing started; and getting the insurance switched over.
We then saw Steve who finished the financing and told us of all our options. I really appreciated how helpful and straightforward everyone was, and how the whole process of getting paperwork done was expedited. I also appreciate how the dealership handles getting the license plates so that I can avoid the DMV.
I would definitely recommend this dealership, as well as the Forester - it drives like a dream.
m.claire.hogue
-----------------------------------------------------------------------
Dear Kirk,
I personally want to thank you for Nate Wade Subaru's help and support in making Tour de Cure a success. Our riders look forward to visiting Nate Wade each year for kick-off events, bib pick up and volunteer rallies. Nate Wade employees are key fundraisers and volunteer leaders.
Over the last three years this event has grown to a premier cycling event in Utah. Our goal is to make this a million dollar fund raising event to stop diabetes. I know that together we can achieve this goal with help from Nate Wade Subaru. With our amazing sponsors & volunteers and participants like Nate Wade and your staff we are positioned to make this Tour de Cure a premier fund raising event to stop diabetes in this country.
Thank you again for all your help and support. We look forward to working with you in the future.
M. Emsley (American Diabetes Assoc. Tour de Cure)
I personally want to thank you for Nate Wade Subaru's help and support in making Tour de Cure a success. Our riders look forward to visiting Nate Wade each year for kick-off events, bib pick up and volunteer rallies. Nate Wade employees are key fundraisers and volunteer leaders.
Over the last three years this event has grown to a premier cycling event in Utah. Our goal is to make this a million dollar fund raising event to stop diabetes. I know that together we can achieve this goal with help from Nate Wade Subaru. With our amazing sponsors & volunteers and participants like Nate Wade and your staff we are positioned to make this Tour de Cure a premier fund raising event to stop diabetes in this country.
Thank you again for all your help and support. We look forward to working with you in the future.
M. Emsley (American Diabetes Assoc. Tour de Cure)
-----------------------------------------------------------------------
-----------------------------------------------------------------------
Dear Mr. Schneider,
My husband and I live in Huntsville and have been the happy owners of a 2000 Legacy with 227,000 miles. Generally we service it at a Goodyear dealer in Ogden. However, when the car started over heating going up hill, we took it to Nate Wade for analysis. We were very happy with Mitch Leavel who was determined to find the cause. He kept the car for a week and drove it to Park City and Alta in an attempt to recreate the problem. Finally he told us he thought replacing the gasket could solve the problem but he could not be sure.
We greatly appreciate his efforts and honesty. We did not want a vehicle that was potentially unreliable so we decided to replace it. Meanwhile, we had looked at your new cars and were helped by Rita Harrington.
We studied your web site for 2010 Legacy's and found several that we were interested in. We called Rita's cell and she agreed to come in and talk with us. She was most helpful and we ended up buying the car of our dreams.
We are raving to our friends in Northern Utah about your service and sales. We are writing to congratulate you on Nate Wade's outstanding service and sales.
Sincerely,
R & T. Taylor
My husband and I live in Huntsville and have been the happy owners of a 2000 Legacy with 227,000 miles. Generally we service it at a Goodyear dealer in Ogden. However, when the car started over heating going up hill, we took it to Nate Wade for analysis. We were very happy with Mitch Leavel who was determined to find the cause. He kept the car for a week and drove it to Park City and Alta in an attempt to recreate the problem. Finally he told us he thought replacing the gasket could solve the problem but he could not be sure.
We greatly appreciate his efforts and honesty. We did not want a vehicle that was potentially unreliable so we decided to replace it. Meanwhile, we had looked at your new cars and were helped by Rita Harrington.
We studied your web site for 2010 Legacy's and found several that we were interested in. We called Rita's cell and she agreed to come in and talk with us. She was most helpful and we ended up buying the car of our dreams.
We are raving to our friends in Northern Utah about your service and sales. We are writing to congratulate you on Nate Wade's outstanding service and sales.
Sincerely,
R & T. Taylor
-----------------------------------------------------------------------
Dear Nate Wade Subaru,
I purchased my 2009 Subaru Outback from Brock K. & Nick P. in September of 2008. I was treated very professionally and had a very positive experience with both of them
and really enjoy my car. I would definitely work with both of them again when I am ready for a new Subaru.
I travel out of town to see my daughter at college a few times a year so I am starting to rack up the miles. I am nearing 26,000 miles. The car is still running great, it sill gets pretty good gas mileage and is enjoyable to drive.
Sincerely,
Randy M.
-----------------------------------------------------------------------
Everyone at Nate Wade Subaru was great. The entire process was simple and painless. In fact, when all was said and done, I could not believe how smooth it went. Rick Gruber was great to work with and very patient with my wife and I. Nick (Finance) made us comfortable with the decision.
Thanks to everyone at Nate Wade. We love our Outback and WE WILL BE BACK.
Frank O.
-----------------------------------------------------------------------
The service was very good. Nick W. responded to my questions very promptly through means of email. He also gave us an idea of what to expect and followed through with that expectation. The other thing that we liked was that as we worked through the internet we didn't have to deal with the games and were able to get to where we needed to be within our budget and without the hassle. I would refer anyone to Nate Wade.
Ogden, UT
-----------------------------------------------------------------------
In 2008 I purchased my first Subaru Outback from Nate Wade Subaru. I purchased it because of very high recommendations from friends who owned or had owned a Subaru. I have driven that car for two years and loved every minute of it.
I have owned rear wheel drive, front wheel drive and four wheel drive vehicles and that Subaru Outback was the best car I have ever driven in the greatest snow on earth in Utah.
When I saw the 2010 Outback I loved the new look and knew I would own one. When I decided to purchase there was never a doubt I would go back to Nate Wade Subaru to purchase my next Subaru. Tony Swartz was the best, most knowledgeable salesman I have ever worked with and Nicholas Poulos the best business manager. Both gentlemen made my buying experience very enjoyable.
Thank you Nate Wade Subaru!!
J. Poulsen
-----------------------------------------------------------------------
Excellent service and body shop repair performed June 16-23 on my 2006 Subaru Legacy. Joy Hansen (manager) and Chadd Ashby (estimator) were particularly helpful and in constant communication with me as the repairs progressed, and even provided me with a "loaner" when the demanding 3-step auto finish took longer than anticipated. I'd used this body shop's services on a previously owned Subaru, and their service on this visit was as exceptional as I'd come to expect. (I also e-mailed the Utah BBB of my great experience).
The car is beautiful now, and all the body damage is gone, with the auto finish the lovely pearly white in appearance which I'd fell in love with when I purchased the used vehicle from Nate Wade originally. My thanks again to all your excellent staff, which has kept me a regular Nate Wade Subaru customer over the years.
S. Phelps
-----------------------------------------------------------------------
I needed a car. My Honda broke down in September 09 and I attempted to get around without a vehicle. Going skiing/getting my kids to ski school was a stressful gamble every week. At one point I was driving an old car that only started when it wanted to, leaving me and my two boys stranded all sorts of places. I had to call on my friends daily for rides and, although they dutifully obliged, I could see their patience was wearing thin.
One rainy evening when, the old car I was borrowing wouldn't start, I could not find anyone to help me and the buses had stop running, my sons, ages 9 ,5 and I walked home. After that two hour walk in the rain with one child whining and the other one crying I decided I was going to buy a car, even though the thought of a car payment made me nervous.
I decided on a Subaru, if I could afford one, because my children and I ski/camp/travel a lot. I had seen that sign going up Big Cottonwood canyon,"Cars with chains and 4 wheel drive only" and then been turned away from driving up on many a sweet powder day. Maybe, I thought, I should buy for my family's lifestyle and not the cheapest vehicle possible.
That said, I looked up Subaru's on the internet because my one and only experience with a car dealership had been tedious and horrific. It seemed I could afford a Subaru so I sent Brock, the internet guy at Nate Wade an email expressing interest in a few Impreza's.
To my delight, he did not call me but sent me one simple email back, letting me know the cars I was interested in were still at Nate Wade if I wanted to come and look at them to call me. Hmm, I thought, maybe this wont be so bad. I filled out a credit application online and made an appt to see him on my next day off.
The day I was supposed to look at the Impreza's, Brock called me, letting me know that only two of the cars I was interested in were on the showroom floor, the other three weren't there yet. Again I was impressed. No bait and switch here. I decided to come anyway, test drove an 08 Impreza which I liked immediately, but decided not to be hasty because I hadn't seen the three other ones yet. Let me also add that Brock let me test drive the car alone, look at it alone and NEVER did he try to put me in some other vehicle or one out of my price range. I began to feel like maybe Nate Wade was on my level. I remember during one of our conversations he said, "You can only afford what you can afford, there's no sense in being uncomfortable..." Hmm, yes, definitely on the level.
Also during my car buying process, Nick Westover, the other internet guy helped me too. Like Brock I felt he was honest and extremely low key. I couldn't make up my mind at one point, he said, "Its fine, here's my number, just call me whenever you decide something" Really? You are going to let me walk off this lot? Again, no high pressure sales, no intimidation, just respecting my right to make up my own mind.
I did purchase the 08 Impreza. I love it. What I found amusing it that Nick and Brock called me more AFTER I bought the car than before. They were both attentive and helpful when it took me days to drop the car off to get the windshield protector on. They gave me a loaner car which I kept for two days, no one minded.
I had a friend who bought (got coerced into) a truck from another dealership at the same time I bought my Impreza from Nate Wade. She was lamenting the high pressure tactics and her remorse at buying a truck she didn't really want."I didn't go there to buy a vehicle" She said, "I don't know what happened" I told her my Nate Wade story. "Yes," she said "I bought my first vehicle at Nate Wade, they were awesome and helpful, I should have gone back there". Indeed. So should everyone!
Laura S.
-----------------------------------------------------------------------
We went in to purchase a '06 Legacy 2.5I sedan. Everything went like clockwork.
I was surprised to learn that I had just nabbed the last 2.5I SE sedan in
Atlantic Blue Pearl with a manual tranny in the state.
The only problem is that they had to drive it down from Ogden, and it was late in the evening. Went to pick it up the next day and I couldn't get over the car!!!
I was offered a 2005 Legacy for the night, but due to my wife getting in a accident some months back I declined. We left my old trade in there and took our '06 Civic coupe home.
Over all a very painless sales commitment. Also the F and I manager is great. I will continue to buy from this dealer for a very long time.
Cheers.
Pr5sa
I felt the negotiation was fair and Roger seemed very knowledgeable about the car. The car was nicely detailed and ready for me to drive. I liked the fact that I negotiated the price, for the most part via email and then when it came down to the final step we did that in person.
W. Child
My experience with Nate Wade was exceptional. Roger Bird was very helpful in getting me in the car I wanted, at a decent price. I had never purchased a car without the help of my dad, but both Roger and Nick made it very easy and enjoyable. I would highly recommend Nate Wade when looking for both new and used cars.
J. Howes
Our experience at Nate Wade was very refreshing from the moment we walked on the lot and greeted by Dave, to doing the final papers with Steve Yates. Ken Howe and Rob were great to work with. I would refer and come back to purchase another vehicle from this dealer. Your way of doing business, at least with us, was the best. Thanks to all of your sales dept. I hope that we will be as satisfied with the rest of the depts. as we are with the sales dept...
D & J Gage
LOVE MY CAR! Brock was great to work with and I would definitely go back again. We bought an extended warranty for used cars from Nate Wade and unfortunately we had to use it.. but it was great and our car was fixed with minimal expense. I also referred my parents to Nate Wade for a brand new Subaru. They love it too!
Annie T
The only problem is that they had to drive it down from Ogden, and it was late in the evening. Went to pick it up the next day and I couldn't get over the car!!!
I was offered a 2005 Legacy for the night, but due to my wife getting in a accident some months back I declined. We left my old trade in there and took our '06 Civic coupe home.
Over all a very painless sales commitment. Also the F and I manager is great. I will continue to buy from this dealer for a very long time.
Cheers.
Pr5sa
-----------------------------------------------------------------------
I felt the negotiation was fair and Roger seemed very knowledgeable about the car. The car was nicely detailed and ready for me to drive. I liked the fact that I negotiated the price, for the most part via email and then when it came down to the final step we did that in person.
W. Child
-----------------------------------------------------------------------
My experience with Nate Wade was exceptional. Roger Bird was very helpful in getting me in the car I wanted, at a decent price. I had never purchased a car without the help of my dad, but both Roger and Nick made it very easy and enjoyable. I would highly recommend Nate Wade when looking for both new and used cars.
J. Howes
-----------------------------------------------------------------------
Our experience at Nate Wade was very refreshing from the moment we walked on the lot and greeted by Dave, to doing the final papers with Steve Yates. Ken Howe and Rob were great to work with. I would refer and come back to purchase another vehicle from this dealer. Your way of doing business, at least with us, was the best. Thanks to all of your sales dept. I hope that we will be as satisfied with the rest of the depts. as we are with the sales dept...
D & J Gage
-----------------------------------------------------------------------
LOVE MY CAR! Brock was great to work with and I would definitely go back again. We bought an extended warranty for used cars from Nate Wade and unfortunately we had to use it.. but it was great and our car was fixed with minimal expense. I also referred my parents to Nate Wade for a brand new Subaru. They love it too!
Annie T
-----------------------------------------------------------------------
This is a wonderful dealership. The folks are friendly and willing to help. I
would highly recommend them. I had a problem with a heat shield on my car. I
went to the parts department and asked if I could get a new one. Rather than
just give me one the parts person brought 2 out and explained the difference and
I received the correct one. I've also had other repairs on my car in both their
their body shop and garage and was impressed at the quality and urgency of their
work. I feel I was treated fairly and would again recommend the entire
dealership
Alan M
Alan M
-----------------------------------------------------------------------
I had a really great experience at Nate Wade. I was able to gear the car I wanted at the price I could only dream of. The credit staff was friendly and made sure the process was quick and painless. It didn't feel like all the other car dealers we had visited. It was if they wanted our business not only today but for a lifetime...and they got it. Thanks Nate Wade.
faf1998
